Please read these Terms of
Service Conditions carefully. Once you place an order you will be
asked to acknowledge your agreement to them. Terms are
necessary to protect both Client (Purchaser) and Resume
Consultant (Supplier). The most important, or relevant part
of the contract relates to " the time frame of the
The Terms of Service Agreement below apply to resume
contracts will be negotiated for business services which includes
capability statements, selection criterion writing and
job search assistance, including letters.
or referrals provided in this document relate to information on this page
and contain important information so please read
After you have read the Terms
of Service Agreement, place your
on the through the
on the following page
supplied to Pro-Active Human Resource Management (Supplier)
for the purpose of producing a document is private and confidential
and will be either destroyed or returned to the Purchaser (Purchaser)
only if the document is original or was requested by Pro-Active Human Resource
Management under the understanding that it would be returned.
No Information will be given or sold to any
Pro-Active Human Resource
Management will not be responsible for Purchasers misrepresenting
themselves in any way.
can reproduce resumes (or letters) crafted by Pro-Active Human Resource Management,
by printing and sending by e-mail or posting on job boards for their own employment/business
needs. It cannot be given to anyone else to copy formatting
or content. Pro-Active Human Resource Management will not
use any of the Purchaser’s personal material.
commissioning Pro-Active Human Resource
Management (Supplier) to undertake work
behalf of the Purchaser, the Purchaser
acknowledges that fees will be charged for
services provided and are not refundable
unless agreed between the parties involved.
If the Purchaser
cancels the service for any
reason the hours spent on providing the
service will be charged at the Consultants
hourly rate of $70 or deposit
retained. This is at the discretion of the
of the service order is payable before commencement of the
work and can be paid by bank transfer or your own PayPal facility (see order form). Personal cheques
and money orders must be cleared before work can commence. Final payment to be made before
final copy is released.
and phone quotes are not binding.
The document is produced to the level of
service offered in the package. If additional
information is required or provided, that is available to a higher level
document, or will produce a higher level document, the Purchaser will need to upgrade the service package.
If there is less work than anticipated because of quality of information
given, the fee will be reduced. Every effort will be made to ensure an
accurate quote is given on information provided at the time.
Purchaser will be given a date/day on which the work will
be undertaken. This is a firm booking date. All material
required to write the document needs to reach the Supplier by 8am on the start date.
If not, it will
be potentially considered a breach of the agreement and the deposit will be retained by
the Supplier for lost wages. A new start date can be arranged before the
confirmed date as long as the lead up time is sufficient and does not
result in a significant loss of income for the Supplier. A new booking date can be
arranged after the missed start date at the Supplier's discretion and as
soon as it can be fitted into the booking schedule.
a condition to wring the resume the Purchaser must have access to a computer
during work hours or at their residence. They must be able to check it every
day during the resume writing contract to enable a quick response to any
requests for additional data and to monitor the progress of the resume.
contracts are required to
be finalised within 10 working days or an agreed time*,
from the confirmed start date. After 10 working days, we will consider the
contract completed if progress has been hindered by the purchaser as set out
writing process and obligations.
further work will be undertaken. If the Purchaser wishes to continue
with the process at a later date, fees will apply.
For more clarity about the
timeframe and obligations
see resume writing processes and obligations
time will be negotiated for shift workers on mine sites, for example.
This needs to be discussed with the supplier before sending in the booking. However, if you cannot access a computer to complete the resume process, an
online service is not suitable for you.
The Supplier will attempt to meet a
cannot be done without the full co-operation of the Purchaser. If the
Purchaser does not respond within 2 working days to a request for comment
of the first draft and/or does not allow two full working
days for making changes to complete the final draft and send
it to back to the Purchaser for “signing off," the
Supplier will not take responsibility and will
not be liable for any consequences arising from this scenario.
Full payment is required before the final copy is sent and
received by the Supplier.
circumstances are taken into account that may
prevent the either party fulfilling the Terms and Conditions.
Click here to go directly to section
Purchasers working to a tight deadline may decide
to pay the full amount instead of a deposit to expedite the finalisation of the document.
Emphasis is placed on
A resume written with
Purchaser input is far
more effective. Where information provided needs clarification,
expanding upon or where the Consultant sees areas where the
resume can be improved, we may ask you to review our progress at
key point. If you do not want this consultation the consultant
will work with the information they have. No responsibility will
be taken for the quality of the resume. If an interview is
required, the Supplier will advise the Purchaser and this can be arranged
outside working hours. For an explanation on what is considered to be
reasonable consultation it is important to
resume writing processes and
examples where a phone consultation may be required..
Supplier reserves the right not to accept completely
new information that will change the focus or direction of
the resume after the draft has been formulated and
which will be considered unworkable in the current draft. (These incidences
are every rare when the consultative process is followed.)
to clarify the information and change of emphasis and syntax
are, of course, part of the process of finalising the
document to the Purchaser's satisfaction and
is part of the consultative approach.
Final payment is required
before the final copy can be released. If the Purchaser does not return the
draft for finalisation within two working days, or contact us to discuss the
changes or request an extension, it will be assumed that the Purchaser is
satisfied and the work. If the Purchaser decides to discontinue our
services for no valid reason, the Purchaser is deemed
not to have met contractual
conditions and will be billed for the full amount. Normal business practices
will be implemented to recover this amount.
may be sent in PDF format at the discretion of the
generally standard practice.) You will need acrobat reader
installed on your computer
to open it.
and print Adobe PDF files
Adobe Reader software lets anyone view and
print Adobe PDF files.
of the document guarantee
If the Purchaser and
Supplier have met all these conditions and receives the
final copy of the document, and is satisfied, it must be signed off. If
the Supplier dos not received a sign off on the document
within two working days the Supplier will consider the
Final payment does
not necessarily finalise the contract for the
Purchaser. The Supplier will
consult with the Purchaser, and make any changes, within reason, as set down in the
next section -
resume writing processes and
will then sign off when satisfied.
The Supplier reserves the
right to refuse any changes if deemed to be unnecessary or will alter the
strategy and format. See resume
writing processes and obligations below.
This is a more
detailed look at processes that has been mentioned elsewhere in the
writing process and obligations
1) A comprehensive and specifically
designed questionnaire will be supplied with
prompts to elicit all necessary information to provide a
quality and competitive resume. This must be filled out
carefully and be given a lot of thought, following the
instructions given. If the Purchaser is genuinely having
trouble interpreting what is required a personal
consultation can be arranged. The Supplier recognises that
there may be areas that need more explanation that cannot be
covered by the questionnaire.
This questionnaire is the raw data or material for resume
compilation. The Supplier will require the Purchaser to provide a reasonably
comprehensive document that will be compiled and crafted into a resume or
application letter. It is not the resume writers job to interpret any
technical information. However, some Purchasers do supply the website
address where a fuller explanation is given where it will make more sense
when read in context. This is well received by the Supplier, but an attempt
to explain the information must be given and the website is for
Within your questionnaire there will be
links to examples that illustrate the information required and this is set
out to the level of the resume as explained in a cover letter with the
2) Once the process of writing the process begins, the
Supplier may need more information to target the resume or clarify information
to produce a better resume, they will consult with the Purchaser and guide
them in what information is required by email or phone. If the required
information is not forthcoming, within two working days, or the
information is still not sufficient after the Supplier has requested it on
two occasions, via mail or consultation, the Supplier reserves the right to
continue writing the resume
without additional material. (Most Purchases supply extra information
and will genuinely work collaboratively with the Consultant, providing
positive information to get a better result).
The Supplier reserves the right to determine how much
extra work can be put into this extra information gathering after two
contacts if the information required is not adequate.
It is not the role of the Supplier to conduct career
panning in order to write the resume, although reasonable guidance will be
given. Career planning is an additional charge of $45 per hour for resume
3) Once the draft is in progress new
information will only be included at the
if it does not require an alteration of the format and strategy
to be used. No major changes will
be accepted after the first draft unless the information was
supplied by the Purchaser and not used or misunderstood by
4) The Purchaser comply with all other timelines set down in the contract.
5 ) While all attempts have been made to ensure
that proofing is thorough, once the Purchaser signs off on
the document we will not be held responsible for any errors
formulation requests are
deemed unreasonable and/or do not align with the Purchaser's stated
objectives the Supplier is not required to make any additional
changes and will advise the Purchaser.
If changes are made against the advice of Pro-Active Human Resource Management’s
Consultant, who does not believe is within their formatting
and professional standard, the notation will be written on the
receipt stating the work is not guaranteed to get you a job. No refunds will be given
if negative feedback is given to the Purchaser.
of E-mails required
All E-mail correspondence
will require a receipt/response of the correspondence being
received and opened. If no receipt is received within two
days, (or in the case where the Purchaser is contacted at the
workplace, 2 working days), a letter will be sent by registered
post (sender acknowledgement) to the Purchaser and costs added
to the account. If the letter is not delivered or picked up,
the Terms and Conditions have been breached and the full costs
will apply. The Supplier will endeavor to contact the
by phone to advise that a message has been sent.
Human Resource Management does not guarantee a job interview.
However, we will undertake to re evaluate the document and
job search techniques if the Purchaser is not getting interviews
within 2 months of receipt of the document or after 10 applications.
Changes will be made to the document if any problems are identified
where the Purchaser has been applying for jobs within their
capabilities and aligned to their career objective. The
needs to supply the Supplier with the advertisements (if
possible) and cover
letters. The Supplier has the industry experience to
determine if the document is at fault or if the Purchaser needs
to change their strategy. Further cost are involved if in-depth
Career Counselling/Career Advice is required.
If the Supplier is informed they will negotiate
an extension of the contract. Extenuating circumstances include,
for example, sickness, jury duty, Purchaser being sent away by
the employer, family illness/tragedy and any other valid reason and each party will
negotiate a new agreement. Either party may request proof
that the circumstances are genuine. If the process of
writing the resume and work is interrupted
by extenuating circumstances affecting the
Purchaser, the Supplier will delay the resume
but full payment must be made.
if the Supplier cannot meet contract?
If the Supplier falls ill or has a family tragedy and cannot complete the
resume, a full refund will be given. Unfortunately there may be a delay if
serious illness/accident is involved that makes this impossible to be
arranged in the short term. It is
important that the Purchaser monitor emails and if a email has not been
answered within 10 hours or not received when expected, the Purchaser should
email the Supplier. If no answer is received the Purchaser should ring the
Supplier to see if a message has been left on the answering machine. The
Supplier will at least try and arrange this if possible. The Purchaser
should then look for another writer. Check the answering machine again at a later date,
contact number to apply for your refund, will be left on the answering machine. Full refunds are guaranteed, by no other liability
that you have read the terms and conditions and agree to them,
order on the
electronic order form.